UK Delivery Rates
|Delivery Option||Delivery Time||Cost|
|Standard Delivery (Orders Up To £100)||5 Working Days||£9.99|
|Standard Delivery (Orders Over £100)||5 Working Days||FREE|
|Express Delivery||Contact us for a quote||Upon Request|
|Delivery Option||Delivery Time||Cost|
|Standard Delivery (Up To 30kg)||5 - 10 Working Days||£39.00|
|Standard Delivery (Over 30kg)||5 - 10 Working Days||Upon Request|
Non-Mainland UK and International Delivery
We are able to or process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Please contact us for a quote.
How quickly will my order arrive?
Our aim is to dispatch web orders placed within 5 working days. Any orders over 1 yard may take longer and we try to work with our customers to achieve their deadlines.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel online. You will only receive a tracking number if you have chosen a tracked delivery option for your order.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Friday.
Will I need to sign for my order?
If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 01761 451777 or email us at email@example.com.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
Collect in person
You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:
Books By The Yard
Unit 1 Hallatrow Business Park, White Cross,
Wells Road, Bristol, Avon,
BS39 6EX, United Kingdom
The return of rented items is the responsibility of the hiring party. We can arrange collection of rentals though in which case simply contact us before the end of the rental period. Please note there is a cost attached to this similar to your postal cost. Where rental shipping was free in the UK over £100 there will be a cost for the return to our warehouse should you wish us to organise this. This will be invoiced separately at the point of return.
If There Is A Problem With Your Order
Orders Under 5 Yards
If there is a problem with your order please contact us within 14 days of receiving it if you would like to return it. Just email firstname.lastname@example.org or call us on 01761 451777 to talk to one of our staff.
On the condition that your order is returned in the condition in which it was sent, returns will be refunded fully with the exception of a 15% administration fee. You will be responsible for the cost of return postage. We can organise a collection and the return postage cost will be deducted from your refund.
We aim to refund orders within 48 hours of receiving them back with us.
Orders Above 5 Yards
If ordering more than 5 yards of books from us, we require you to make sure you are satisfied with your order before dispatch. We regret that we cannot accept returns on orders over 5 yards which have received approval via email.
Returning Rentals After Use
The return of rented items is the responsibility of the hiring party. We can arrange collection of rentals; simply contact us before the end of the rental period. Please note there is a cost attached to this similar to your postal cost. Where rental shipping was free in the UK over £100, there will be a cost for the return to our warehouse should you wish us to organise this. This will be invoiced separately at the point of return.