If There Is A Problem With Your Order
Orders Under 5 Yards
If there is a problem with your order please contact us within 14 days of receiving it if you would like to return it. Just email firstname.lastname@example.org or call us on 01761 451777 to talk to one of our staff.
On the condition that your order is returned in the condition in which it was sent, returns will be refunded fully with the exception of a 15% administration fee. You will be responsible for the cost of return postage. We can organise a collection and the return postage cost will be deducted from your refund.
We aim to refund orders within 48 hours of receiving them back with us.
Orders Above 5 Yards
If ordering more than 5 yards of books from us, we require you to make sure you are satisfied with your order before dispatch. We regret that we cannot accept returns on orders over 5 yards which have received approval via email.
Returning Rentals After Use
The return of rented items is the responsibility of the hiring party. We can arrange collection of rentals; simply contact us before the end of the rental period. Please note there is a cost attached to this similar to your postal cost. Where rental shipping was free in the UK over £100, there will be a cost for the return to our warehouse should you wish us to organise this. This will be invoiced separately at the point of return.