Delivery Policy

UK Delivery Rates

Delivery Option Delivery Time Cost
Standard Delivery (Orders Up To £100) 5 Working Days £9.99
Standard Delivery (Orders Over £100) 5 Working Days FREE
Express Delivery Contact us for a quote Upon Request

European Delivery

Delivery Option Delivery Time Cost
Standard Delivery (Up To 30kg) 5 - 10 Working Days £39.00
Standard Delivery (Over 30kg) 5 - 10 Working Days Upon Request

Non-Mainland UK and International Delivery

We are able to or process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Please contact us for a quote.

How quickly will my order arrive?

Our aim is to dispatch web orders placed within 5 working days. Any orders over 1 yard may take longer and we try to work with our customers to achieve their deadlines.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase.

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel online. You will only receive a tracking number if you have chosen a tracked delivery option for your order.

What days will my order be delivered on?

Our couriers deliver between 07.00 and 18.00 Monday to Friday.

Will I need to sign for my order?

If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01761 451777 or email us at

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

Collect in person

You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:

Books By The Yard
Bookbarn International
Unit 1 Hallatrow Business Park, White Cross, 
Wells Road, Bristol, Avon, 
BS39 6EX, United Kingdom

Returning rentals

The return of rented items is the responsibility of the hiring party. We can arrange collection of rentals though in which case simply contact us before the end of the rental period. Please note there is a cost attached to this similar to your postal cost. Where rental shipping was free in the UK over £100 there will be a cost for the return to our warehouse should you wish us to organise this. This will be invoiced separately at the point of return.